Go to the login page and click on the “Forgot Password” link just above the login button.
Only if the program you are submitting a permit application for is an EPA CROMERR-compliant program. Here’s a list of CROMERR-compliant programs:
Yes. Navigate to this page, select a different question, provide an answer, and click on the Save button.
No. Once you submit a permit application, it cannot be edited. However, in certain circumstances, you can contact the DEQ Division of the program to re-open your permit application.
Yes. The system automatically saves your permit application progress when you click on the green “Next” button on the bottom right of each application screen.
After logging back into the system, navigate to “My Applications”, find your permit in the table grid, and click on the pencil (edit) icon under the “Action” column.
Go to “My Applications”, find your permit application in the table grid, and click on the pencil (edit) icon. You will then see a status tracker display similar to the one illustrated below.
Fill out and submit this form, which is also available by navigating to the help menu and selecting the “Contact Us” menu item.
You can contact DEQ staff directly via email (a staff directory is available here: https://www.deq.nc.gov/employee-directory). Alternatively, you can fill out the “Contact Us” form and make sure to select “I have a permit-related technical question” from the “Type of Issue” listbox. Your question will get routed to the appropriate DEQ staff who will then contact you.
Fill out the “ Contact Us” form and make sure to select “I have a website functionality question” from the “Type of Issue” listbox. Make sure you provide enough details about the specific issue you encountered, including which permit application you were in, steps to reproduce the problem, browser, operating system, etc.
If you use a credit card (Visa, Mastercard, American Express, or Discover), the fee is 1.85% of the invoice amount + $3.00. If you pay via ACH (bank draft), the fee is a flat fee of $1.25 + $3.00, or $4.25 total fee regardless of the invoice amount.
Yes. You can still send in a payment by check via mail. When you select “I will send a check” the system will provide a mailing address. Please note that your permit application will be considered incomplete until your payment is received.
EPA’s Cross Media Electronic Reporting Rule provides the legal framework for electronic reporting under EPA’s regulatory programs. The Rule sets performance-based, technology-neutral system standards and provides a streamlined, uniform process for Agency review and approval of electronic reporting. The CROMERR program ensures the enforceability of regulatory information collected electronically by EPA and EPA’s state, tribal and local government partners. More info at https://www.epa.gov/cromerr
ARPA | American Rescue Plan Act |
BPA | Brownfields Property Application |
BRS | Brownfields Redevelopment Section |
COC | Certificate of Coverage |
CROMERR | Cross Media Electronic Reporting Requirement |
DAQ | Division of Air Quality |
DEMLR | Division of Energy, Mineral, and Land Resources |
DEQ | Department of Environmental Quality |
DRO | Designated Responsible Official |
DWM | Division of Waste Management |
DWR | Division of Water Resources |
E&SC | Erosion and Sediment Control |
EPA | Environmental Protection Agency |
LUC | Land Use Control |
LURU | Land Use Restriction Update |
LUST | Leaking Underground Storage Tank |
NCGS | North Carolina General Statutes |
NPDES | National Pollutant Discharge Elimination System |
PD | Prospective Developer |
RO | Responsible Official |
UST | Underground Storage Tank |