Make sure that you are entering your password correctly. Some tips:
For security reasons, your account will be locked after 5 failed login attempts. To unlock your account, please fill out the "Contact Us" form located underneath the help icon and let us know that your account has been locked.
There is a known issue with the Electronic Signature Authority form display when using a Safari browser on a Mac. If you encounter an endless spinning wheel and you are using Safari, please close Safari and try again using Chrome on your Mac.
If for some reason you encounter a required field but that field doesn't really apply to your particulars, enter "NA" into the field (if its a text field). If the required field is a date field, select today's date. If its a numeric field, enter "0". Please let us know so that we can look into removing the required field validation from the system.
If you receive a notification or alert on your browser indicating that an email was sent out to you from AccessDEQ, and you haven't received it after waiting a few minutes, please check your email spam folder.
Look for emails coming from the following email accounts, and if possible, please white-list them, so they don't get caught in your spam filter in the future.
Sometimes cached files can cause havoc, particularly if some of those cached files are corrupted or have old content. To bypass this content, you can open an incognito (aka private) browser window. While Chrome calls this an "incognito" browser window or tab, Microsoft Edge calls it an "inPrivate" window or tab.
In Incognito, none of your browsing history, cookies and site data, or information entered in forms are saved on your device. This means your activity doesn't show up in your Chrome browser history, so people who also use your device won't see your activity. And in terms of cached files, nothing cached by your browser is used when serving up a website page in incognito mode. That means that instead of using cached files to serve up a website page, the browser will visit the website and request fresh content from that website page, thus avoiding anything old and/or corrupted. This often will resolve issues you might be experiencing with DEQ's external portal.
Sometimes cached files can cause havoc, particularly if some of those cached files are corrupted or have old content. Clearing your browser's cached files will cause the browser to request new fresh content from a website page. This can sometimes clear up an issue you are encountering on a website page.
The AccessDEQ external portal is supported on Microsoft Edge and Google Chrome. Other browsers may work, but have not been as thoroughly tested. This includes Mozilla Firefox, Apple's Safari browser, and other lesser-known browsers like Brave.
While most features and functionality of DEQ's external portal will work just fine with Safari on Macintosh computers, there is a known issue with the Electronic Signature Authority (ESA) screen when signing it using Safari. When you submit the ESA, you may see a spinning progress wheel that doesn't end up completing its task. To avoid this issue, close the Safari browser, and try using Chrome.
Sometimes, despite our best intentions, a field on a permit application form is required when it should not be required for certain cases.
If you happen to encounter this scenario, you can bypass the required field by entering "NA" into the text field. For required date fields that don't apply to your specific case, enter today's date. And for required numeric value fields, enter a zero (0).
Note that DEQ may flag missing information and contact you about permit application data gaps, but at least you can proceed with your initial permit application submittal by entering NA values as mentioned above.
When possible, please contact us about any issues you encounter like this, so that we can improve the system.
Many of the screens in AccessDEQ are popup (interim) screens intended to request additional information specific to a particular field on the form. If your browser is actively blocking popups, these necessary windows won't appear on your browser, which will make it challenging to complete your permit application.
Therefore, we recommend that you enable popups in your browser for AccessDEQ. Here's how to do that: